RETURNS OR EXCHANGES

Thank you for shopping at soiflllc.com. To protect your rights and interests, please carefully read the following Refund and Return Policy before making a purchase:

**Return Eligibility**
This policy applies exclusively to one-time purchases of bags. Subscription services or limited-edition membership bags are not eligible for return.
Return requests may be submitted within 14 days from the date of delivery. Returned items must remain in their original packaging, with all tags intact, and must be unused and undamaged.
In the event of quality issues (such as defects or incorrect items), please contact Customer Service immediately upon delivery and provide photographic or video evidence.
**Return Process**
Contact Customer Service to confirm your return request and obtain a Return Merchandise Authorization (RMA) number.
Ship the item, along with its original packaging and accessories, to the following return address:
Address: 10441 Ashton Ave, Los Angeles, CA 90024
Email: kevenbarrett@soiflllc.com
Telephone: (442) 355-4636
Please clearly indicate the RMA number inside the package to ensure prompt processing.
**Shipping Costs**
For returns due to product quality issues, shipping costs will be covered by this website.
For returns due to personal reasons (e.g., dislike of the item or incorrect size), shipping costs must be borne by the customer.
**Refund Processing**
Once we have received the returned item and verified that it is in good condition, we will issue a refund to your original payment account within 7 business days.
The refund amount will equal the actual price paid for the item, excluding any shipping costs incurred due to personal reasons.
**Important Notes**
Please retain your shipping tracking number to ensure the successful completion of your return.
This website reserves the right to refuse a refund for any items that do not meet the specified return conditions.